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FAQs

About SleepHub®

Who is SleepHub® made by?

SleepHub®is made by CambridgeSleep Sciences Ltd.

CambridgeSleep Sciences Ltd. is part of The Barkby Group plc and strives to improve health and wellbeing through the power of natural sleep. It combines the principles of science with cutting-edge technology toenhance brain activity during sleep and develop innovative products that improve quality of life and re-energise lives.

SleepHub® and Cambridge Sleep Sciences Ltd. are in no way affiliated, associated or partnered with SleepHub.com.au (or Dr David Cunnington and/or Kris Pierce of SleepHub.com.au). If you have any questions, please do not hesitate to contact us here.

How does SleepHub® work?

While you sleep, your brain produces waves. As you move through different sleep cycles, the shapes and frequencies of these waves change. Reproducing these waves in the right sequence is the key to encouraging your brain to enter those natural sleep cycles. SleepHub® simulates these waves using scientifically formulated sounds that userhythms and pulses. For more information visit our science page here.

Has SleepHub® been tested?

As part of its development, we tested SleepHub® with a cohort of individuals suffering from sleep-related issues. The positive responses from this trial provided evidence that SleepHub® can re-train the brain to revert to natural sleep patterns.

How long does it take to feel the benefits of using SleepHub®?

Results may vary depending on the user and their unique sleep issues. Everyone’s sleep journey is different, but from the tests we have conducted, we have seen some people report benefits within a few days, whilst others have taken several weeks to experience a benefit.

The best way to break any bad habit is with repetition of a good one, so the more you use SleepHub®, the better your sleep experience will be.

What if SleepHub® doesn’t work for me?

SleepHub® is designed to re-train your brain and, like all training, this can take time. We recommend you persist for a minimum of eight weeks before deciding it doesn’t work for you.

SleepHub® comes with a 60-day moneyback guarantee for your peace of mind. So, if you don’t experience improved sleep within 60 days, we’ll give you your money back.

How does the 60-day moneyback guarantee work?

Everyone’s sleep journey is different and while we expect most customers to experience improved sleep when using their SleepHub®, that may not be everyone’s experience. That’s why we provide a 60-day sleep guarantee which simply means that we will refund your money if you don’t experience improved sleep within 60 days of the product being shipped to you. You can find more details about the terms and conditions of the guarantee here.

Does SleepHub® come with a warranty?

SleepHub® comes with a one year manufacturer’s warranty.

Ordering, payments and delivery

How much does SleepHub® cost?

SleepHub® is available to buy at £599, including VAT. Prices in Euros and US Dollars can be found at the checkout; they will vary from time to time as exchange rates change. We do occasionally have offers andprice discounts so if you haven’t done so already, register here to receive email updates.

What if I need to change the information on my order?

If you have a change of address or contact details after placing your order, please contact us as soon as possible at support@sleephub.com. Orders are regularly processed for shipping each day so we cannot guarantee that we will be able to make any changes, but we will tryour very best.

Is SleepHub® available to order for international shipping?

You can place an order for SleepHub® for shipping to most international regions. However, we do not currently ship to the states of California or Nebraska in the USA. We use a tracked delivery service with various couriers to manage our international shipping. Please allow up to 10 days for delivery of your SleepHub®, subject to your delivery destination. Please also note that all orders are shipped from the UK, so import duties or taxes may apply - further information will be available from your local customs office.

How can I pay for my SleepHub® order?

Youcan use a range of payment methods to order your SleepHub®,including credit and debit card, PayPal, Apple Pay and Google Pay.

Can I pay for my SleepHub® in my local currency? 

You can pay for your SleepHub® order in Pound Sterling, Euros or US Dollars. You will find the Euro and US Dollar price at the checkout; these prices will vary from time to time as exchange rates change.


How will my SleepHub® be delivered?

Your SleepHub® will be delivered by one of our tracked courier services. This will usually be DPD for mainland UK deliveries and TNT for any other destinations. You will receive tracking information for your delivery by email and usually SMS once your SleepHub® has been collected from our warehouse and processed by the courier.

How long will it take for my SleepHub® to arrive from ordering?

Your SleepHub® will be delivered by one of our tracked courier services and you will receive tracking information for your delivery by email and usually SMS, once it has been collected from our warehouse and processed by the courier. Please allow up to 3 working days for your SleepHub to arrive at a mainland UK destination and up to 10 days for any other destination. Please note that delivery may take slightly longer during peak periods such as Black Friday and Christmas.

My order hasn’t arrived. What do I do?

Please contact us at support@sleephub.com, providing your order number, and we will look into your order and advise you as quickly as we can.

Can I change my delivery address once I’ve ordered?

If you need to change the delivery address for your SleepHub® after placing your order, please contact us as soon as possible at support@sleephub.com. Orders are regularly processed for shipping each day so we cannot guarantee that we will be able to make any changes, but we will try our very best.

My SleepHub® has arrived with items missing, what should I do?

Please contact us at support@sleephub.com, providing your order number and a contact telephone number, and wewill work to resolve your issue as quickly as we can.

My SleepHub® has arrived damaged, what should I do?

Please contact us at support@sleephub.com, providing your order number and a contact telephone number,and we will work to resolve your issue as quickly as we can.

Using SleepHub®

How do I setup my SleepHub®?

SleepHub® has been designed to be quick and easy to set up. The ‘Getting Started’ guide provided with your SleepHub® provides all the basic information you need to start using your device straight away. You will find more detailed information on our support page here.

Where should I place SleepHub®?

You should place your SleepHub® close to your bed, near to a mains plug socket - a bedside table is ideal. The speakers should be placed either side of the user(s), to ensure the best stereo sound quality. You will find more detailed information on our support page here.

When should I use SleepHub®?

SleepHub® should be used during the hours when you usually sleep. Whether you usually sleep at night, during the day, or both, you should activate your chosen sleep mode when you go to bed.

How often should I use SleepHub®?

We recommend that you use SleepHub® every time you go to bed. The best way to break any bad habit is with repetition of a good one, so the more you use SleepHub®, the better your sleep experience will be.

Should I change my routine when I use SleepHub®?

We advise you to adhere to your usual bedtime routine when using SleepHub®.

Can I play music on my SleepHub®?

Your SleepHub® comes with premium speakers that can also be used to play music by connecting a device via Bluetooth.

Can SleepHub® be used by more than one person at the same time?

You and your partner or room mate can both use SleepHub® at the same time but you will need to go to bed at the same time and use the same sleep programme. Results may vary for each user.

Does SleepHub® record video or audio?

SleepHub® does not record audio or video. The device does not feature an in-built microphone or camera.

Can children use SleepHub®?

We do not recommend that children use SleepHub® as it has been developed to re-train adult brains to revert to their natural sleep cycles. For parents who have irregular sleep patterns due to having children, we recommend the nap setting for 30, 45 or 60 minute naps.

Will using other sleep products such as sleeping tablets or vapour oils while I’m using SleepHub® get better results?

There is no harm in supplementing SleepHub® usage with other sleep products but we don’t anticipate that these will make a difference to how SleepHub® improves your sleep.

Help and support

I’m struggling to setup my SleepHub® what should I do?

If you have used the ‘Getting Started’ guide provided with your SleepHub® but still need help, you will find more detailed information on our support page here.

I have lost my user manual and need help. What should I do?

You will find more detailed information about using your SleepHub®, including a user manual, on our support page here.

What do I do if I have a problem with my SleepHub®?

If you have an issue with your SleepHub®, take a look at our troubleshooting FAQs. If you can’t find what you’re looking for, please get in touchwith us at support@sleephub.com.