FAQs

About SleepHub®

Who is SleepHub® made by?

SleepHub®is made by CambridgeSleep Sciences Ltd.

CambridgeSleep Sciences Ltd. is part of The Barkby Group plc and strives to improve health and wellbeing through the power of natural sleep. It combines the principles of science with cutting-edge technology toenhance brain activity during sleep and develop innovative products that improve quality of life and re-energise lives.

SleepHub® and Cambridge Sleep Sciences Ltd. are in no way affiliated, associated or partnered with SleepHub.com.au (or Dr David Cunnington and/or Kris Pierce of SleepHub.com.au). If you have any questions, please do not hesitate to contact us here.

How does SleepHub® work?

While you sleep, your brain produces waves. As you move through different sleep cycles, the shapes and frequencies of these waves change. Reproducing these waves in the right sequence is the key to encouraging your brain to enter those natural sleep cycles. SleepHub® simulates these waves using scientifically formulated sounds that userhythms and pulses. For more information visit our science page here.

Has SleepHub® been tested?

As part of its development, we tested SleepHub® with a cohort of individuals suffering from sleep-related issues. The positive responses from this trial provided evidence that SleepHub® can re-train the brain to revert to natural sleep patterns.

How long does it take to feel the benefits of using SleepHub®?

Results may vary depending on the user and their unique sleep issues. Everyone’s sleep journey is different, but from the tests we have conducted, we have seen some people report benefits within a few days, whilst others have taken several weeks to experience a benefit.

The best way to break any bad habit is with repetition of a good one, so the more you use SleepHub®, the better your sleep experience will be.

Does SleepHub® come with a warranty?

SleepHub® comes with a one year manufacturer’s warranty.

Ordering, payments and delivery

How much does SleepHub® cost?

SleepHub® is available to buy at £479, including VAT. Prices in Euros and US Dollars can be found at the checkout; they will vary from time to time as exchange rates change. We do occasionally have offers and price discounts so if you haven’t done so already, register here to receive email updates.

How can I pay for my SleepHub® order?

Youcan use a range of payment methods to order your SleepHub®,including credit and debit card, PayPal, Apple Pay and Google Pay.

What if I need to change the information on my order?

If you have a change of address or contact details after placing your order, please contact us as soon as possible at support@sleephub.com. Orders are regularly processed for shipping each day so we cannot guarantee that we will be able to make any changes, but we will tryour very best.

Is SleepHub® available to order for international shipping?

You can place an order for SleepHub® for shipping to most international regions. However, we do not currently ship to the states of California or Nebraska in the USA. We use a tracked delivery service with TNT to manage our international shipping. Please allow up to 5 working days for delivery to Europe and 12 working days for delivery to all other international locations. Please also note that all orders are shipped from the UK, so import duties or taxes may apply - further information will be available from your local customs office. More delivery information is available here

Can I pay for my SleepHub® in my local currency? 

You can pay for your SleepHub® order in Pound Sterling, Euros or US Dollars. You can choose the currency selector in the footer of the website to set Euro or US Dollar prices at the checkout; these prices will vary from time to time as exchange rates change.

How will my SleepHub® be delivered?

Your SleepHub® will be delivered by one of our tracked courier services. This will usually be DPD for mainland UK deliveries and TNT for any other destinations. You will receive tracking information for your delivery by email and usually SMS once your SleepHub® has been collected from our warehouse and processed by the courier. More delivery information is available here

How long will it take for my SleepHub® to arrive from ordering?

Your SleepHub® will be delivered by one of our tracked courier services and you will receive tracking information for your delivery by email and usually SMS, once it has been collected from our warehouse and processed by the courier. Please allow up to 3 working days for your SleepHub to arrive at a mainland UK destination and up to 10 days for any other destination. Please note that delivery may take slightly longer during peak periods such as Black Friday and Christmas. More delivery information is available here

My order hasn’t arrived. What do I do?

Please contact us at support@sleephub.com, providing your order number, and we will look into your order and advise you as quickly as we can.

Can I change my delivery address once I’ve ordered?

If you need to change the delivery address for your SleepHub® after placing your order, please contact us as soon as possible at support@sleephub.com. Orders are regularly processed for shipping each day so we cannot guarantee that we will be able to make any changes, but we will try our very best.

My SleepHub® has arrived with items missing, what should I do?

Please contact us at support@sleephub.com, providing your order number and a contact telephone number, and wewill work to resolve your issue as quickly as we can.

My SleepHub® has arrived damaged, what should I do?

Please contact us at support@sleephub.com, providing your order number and a contact telephone number,and we will work to resolve your issue as quickly as we can.

About Klarna

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. You can find more information here

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app. You can find more information here

What do I need to provide if I make a purchase?

To make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information. You can find more information here

Is Klarna secure to use?

Payment information is processed securely by Klarna. All transactions take place using secure connections protected with the latest industry standard security protocols. You can more find more information here

What happens if I have to cancel or return my SleepHub® order?

As soon as we have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately. You can find more information here

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments, you must be at least 18 years old. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating. You can find more information here

Using SleepHub®

How do I setup my SleepHub®?

SleepHub® has been designed to be quick and easy to set up. The ‘Getting Started’ guide provided with your SleepHub® provides all the basic information you need to start using your device straight away. You will find more detailed information on our support page here.

Where should I place my SleepHub®?

You should place your SleepHub® close to your bed, near to a mains plug socket - a bedside table is ideal. The speakers should be placed either side of the user(s), to ensure the best stereo sound quality. You will find more detailed information on our support page here.

What volumes should I set for my SleepHub®?

Your SleepHub® volumes can be set individually for sleepsounds, soundscapes and alarm sounds. You can also set your balance across the two speakers and you can control your overall volume. 

To adjust your individual settings, access the Volume Control menu which can be found in the Settings menu. You will see the individual sliders which can be adjusted to suit your hearing preference. Whilst everybody’s hearing is different, we suggest that you start with following settings:

· soundscape (if used): 65

· sleep sound: 72

· alarm: 65

· balance: 0

Please note that the sleep sound volume does not need to be loud and should be set so that it can be heard faintly, on the cusp of hearing. The soundscapes do not need to be used but if they are, the volume should be set at a level just below the sleep sound.

Your master volume can be found on the sleep/home screen and is used to adjust the overall volume level. We suggest to start with, that this is set to between 60 and 70, to suit your hearing preference.

When should I use my SleepHub®?

SleepHub® should be used during the hours when you usually sleep. Whether you usually sleep at night, during the day, or both, you should activate your chosen sleep mode when you go to bed.

How often should I use my SleepHub®?

We recommend that you use SleepHub® every time you go to bed. The best way to break any bad habit is with repetition of a good one, so the more you use SleepHub®, the better your sleep experience will be.

Should I change my routine when I use SleepHub®?

We advise you to adhere to your usual bedtime routine when using SleepHub®.

How do I set the alarm on my SleepHub®?

SleepHub® has both automatic and manual alarm settings, depending on the sleep mode that you choose to use. For Deep Sleep and Power Nap modes, the alarm will automatically sound at the end of the respective sleep programme ie. after 7 hours, 40 minutes for Deep Sleep and 30, 45 or 60 minutes for Power Nap, depending on which option you choose.

You are able to manually set an alarm time in Easy Sleep and Fall Asleep modes. On the sleep/home screen, you will notice an On/Off toggle switch next to the alarm icon. By tapping the alarm button, you can access the alarm time screen. Scroll through the hours and minutes to select your preferred time, then press OK to proceed. Alternatively, press Cancel to return to the sleep/home screen. 

SleepHub® has a selection of alarm sounds - you can choose your favourite alarm tone from the Alarm Sound menu. For all sleep modes, your chosen alarm tone will start quietly and gently rise (after around 30 seconds) to the full volume it has been set to.

If you would prefer for the alarm not to sound in the Deep Sleep and Power Nap modes, slide the alarm volume control down to 0 before you start the programme.

Can I play music on my SleepHub®?

Your SleepHub® comes with premium speakers that can also be used to play music by connecting a device via Bluetooth.

Can SleepHub® be used by more than one person at the same time?

You and your partner or room mate can both use SleepHub® at the same time but you will need to go to bed at the same time and use the same sleep programme. Results may vary for each user.

Does SleepHub® record video or audio?

SleepHub® does not record audio or video. The device does not feature an in-built microphone or camera.

Can children use SleepHub®?

We do not recommend that children use SleepHub® as it has been developed to re-train adult brains to revert to their natural sleep cycles. For parents who have irregular sleep patterns due to having children, we recommend the nap setting for 30, 45 or 60 minute naps.

Will using other sleep products such as sleeping tablets or vapour oils while I’m using SleepHub® get better results?

There is no harm in supplementing SleepHub® usage with other sleep products but we don’t anticipate that these will make a difference to how SleepHub® improves your sleep.

Help and support

I’m struggling to setup my SleepHub® what should I do?

If you have used the ‘Getting Started’ guide provided with your SleepHub® but still need help, you will find more detailed information on our support page here.

I have lost my user manual and need help. What should I do?

You will find more detailed information about using your SleepHub®, including a user manual, on our support page here.

What do I do if I have a problem with my SleepHub®?

If you have an issue with your SleepHub®, take a look at our troubleshooting FAQs. If you can’t find what you’re looking for, please get in touch with us at support@sleephub.com.

How can I receive customer support?

Our Customer Support Team is available from Monday to Friday, 9am to 5pm. We aim to respond to enquiries received during the week within 24 hours. Please bear with us at weekends and UK bank holidays, as we are not available during these times.

You can get in touch with us at support@sleephub.com